Refund policy

Returns & Refunds

We accept returns of unused, unopened products with the original seal intact.

Requesting a return

Email hello@westvalefarms.com within 14 days of delivery, including your order number and the items you wish to return. Please contact us before shipping anything back. We will provide the return address and instructions. Send approved returns within 14 days of receiving those instructions.

Return costs

For change-of-mind returns, you pay return shipping. We recommend a tracked service. Original shipping charges are not refundable. There is no restocking fee.

Eligible refunds cover the amount paid for the returned products after discounts, plus applicable tax.

Opened food products

We do not accept change-of-mind or taste-preference returns of opened food. This does not affect our responsibility to address damaged, incorrect or defective items.

Problems with your order

Contact us promptly if an item arrives damaged, incorrect or defective. Include photos where possible and retain the packaging and lot information. Do not consume any product you believe may be unsafe.

For confirmed issues, we will arrange a replacement at no additional cost or an appropriate refund. If a return is necessary, we will cover return shipping.

Refund timing

Eligible unopened returns will be inspected and refunded within 5 business days of receipt. Other approved refunds will be issued within 5 business days of approval. Refunds go to your original payment method; your bank may require additional processing time.

Contact

hello@westvalefarms.com

770-696-6982

Westvale Farms is a brand of Mahena Family LLC, based in Pendergrass, Georgia. This policy does not limit your rights under applicable law.